About us

Last Updated: September 16, 2026

At BOWSER, we believe that clear and accurate information helps customers shop with confidence. This page provides a simple overview of our main store policies, including ordering, shipping, returns, refunds, privacy, and customer service.

Please review the individual policy pages for complete details.

1. About BOWSER

BOWSER is an online men's apparel brand operated by:

BO BOWSER HL INC
171 E MAIN ST
WORTHINGTON, PA 16262
United States

Email: service@bowserclothing.com
Phone: +1 714-230-9635

Business Hours:
10:00 AM–5:00 PM Eastern Time, Monday–Friday

Our products are shipped from within the United States and our current online store is focused on customers in the United States.

2. Products and Product Information

We provide product descriptions, photographs, sizes, colors, materials, and other information to help customers make informed purchasing decisions.

We make reasonable efforts to keep product information accurate and up to date.

Because product photographs may be viewed on different devices and under different display settings, colors may appear slightly different from the actual product.

Product measurements may also have minor variations.

If you need additional information before placing an order, please contact our customer service team.

3. Product Pricing

All product prices displayed on our website are stated in U.S. dollars (USD) unless otherwise indicated.

Product prices may change from time to time.

The applicable product price and shipping charges will be shown during the shopping and checkout process.

We make reasonable efforts to maintain consistent pricing information between product pages, the shopping cart, and checkout.

If an obvious pricing or website error occurs, we reserve the right to correct the information and take appropriate action regarding affected orders.

4. Ordering

When you place an order, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation email.

An order confirmation confirms that we received your order. It does not necessarily mean that the order has been shipped.

In certain circumstances, we may need to cancel or limit an order, including situations involving product availability, incorrect information, payment problems, suspected fraud, or other reasonable order-processing concerns.

If an order is cancelled after payment has been processed, we will provide an appropriate refund for the cancelled amount.

5. Shipping

All BOWSER orders are shipped from within the United States.

Shipping Areas

We currently ship to:

The 48 contiguous United States and Washington, D.C.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Other U.S. territories or locations outside the 48 contiguous states and Washington, D.C.
International destinations

Shipping Cost

Orders of $59 or more: Free standard shipping
Orders under $59: $6.99 standard shipping

Processing Time

Orders generally require:

1–3 business days for processing.

Our daily order processing cutoff is:

4:00 PM Eastern Time

Orders placed after the cutoff may begin processing on the next business day.

Transit Time

After shipment, standard transit generally takes:

3–7 business days

The estimated total delivery timeframe, including processing and transit, is generally:

4–10 business days

Actual delivery times may vary because of carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control.

For complete information, please see our Shipping Policy.

6. Tracking Information

When tracking information is available, it will generally be provided after your order has shipped.

Tracking information may take some time to update after the carrier receives the package.

If your tracking information shows that a package has been delivered but you cannot locate it, please first check the delivery area and contact the applicable carrier if necessary.

If you need additional assistance, please contact us at:

service@bowserclothing.com

7. Returns

Eligible purchases may generally be returned within:

30 calendar days after delivery.

Customers may open the package, inspect the product, and try the item on indoors.

Opening the package, normal inspection, and reasonable indoor try-on do not by themselves make an item ineligible for return.

Returned products should remain in a condition suitable for resale.

Items may not qualify for return if they have been worn, washed, altered, damaged, stained, exposed to strong odors, or otherwise used beyond reasonable inspection and indoor try-on.

For complete return requirements, please review our Return & Refund Policy.

8. Return Process

To request a return, please contact:

service@bowserclothing.com

Please provide:

Order number
Customer name
Product information
Reason for the return
Whether you are requesting a refund or exchange

For damaged, defective, or incorrect products, please provide photographs when possible.

Please do not send products to our business address before receiving return instructions from our customer service team.

9. Refunds

After an eligible returned item is received and successfully inspected, we generally process the applicable refund within:

7 business days

After the refund has been issued, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

For customer-requested returns, original shipping charges, where applicable, may not be refundable.

10. Exchanges

Eligible items may generally be exchanged within the applicable:

30-calendar-day return period

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may provide another appropriate solution, including a refund where applicable.

Please contact customer service before sending an item for exchange.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Email: service@bowserclothing.com

We will make reasonable efforts to accommodate cancellation requests received before the order enters shipment processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, the applicable return process may need to be followed.

12. Privacy

We respect customer privacy.

Our Privacy Policy explains the types of information we may collect, how we use information, how information may be shared with service providers, and the choices that may be available to customers.

Information may be used to:

Process orders
Process payments
Arrange shipping
Provide tracking information
Handle returns and refunds
Provide customer service
Maintain website functionality
Improve our products and services
Protect website security
Prevent fraud
Send marketing communications when permitted and applicable

We do not sell personal information as a business practice.

For complete information, please review our Privacy Policy.

13. Customer Service

If you have questions about an order, product, shipping, return, refund, or exchange, please contact our customer service team.

BOWSER
BO BOWSER HL INC

Address:
171 E MAIN ST
WORTHINGTON, PA 16262
United States

Email: service@bowserclothing.com
Phone: +1 714-230-9635

Business Hours:
10:00 AM–5:00 PM Eastern Time, Monday–Friday

We will make reasonable efforts to respond to customer questions and provide helpful assistance.

14. Our Commitment to Clear Information

We aim to provide customers with clear and accurate information about our products, prices, shipping, returns, refunds, and customer service.

Our policies are designed to make the shopping process easier to understand and to provide customers with clear information before and after placing an order.

If there is any difference between this overview and a specific policy page, the more detailed policy applicable to that subject will provide the relevant information.

Our policies may be updated from time to time as our business practices or website services change.