Privacy policy

Last Updated: September 16, 2026

At BOWSER, we respect your privacy and understand the importance of protecting the personal information you share with us.

This Privacy Policy explains how BO BOWSER HL INC (“BOWSER,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

We aim to handle your information responsibly, use it only for legitimate business purposes, and provide clear information about how your data is handled.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our website, and information provided by service providers that help us operate our business.

Information You Provide to Us

Depending on how you interact with BOWSER, we may collect:

First and last name
Billing address
Shipping address
Email address
Phone number
Order information
Product and purchase information
Customer service communications
Information you provide when requesting a return or exchange
Information you provide when contacting us
Newsletter or marketing subscription information
Other information you voluntarily choose to provide

We only request information that is reasonably necessary for the relevant business purpose.

2. Payment Information

When you place an order, payment information may be collected and processed by our payment service providers.

Depending on the payment method you select, your payment information may be processed directly by a third-party payment provider rather than being stored directly by BOWSER.

We may receive limited payment-related information, such as payment status, transaction confirmation, or limited information associated with the payment method.

We do not request or intentionally collect sensitive payment information through ordinary customer service communications, such as sending complete credit card numbers by email.

For your security, please do not send complete credit card numbers, passwords, or other sensitive financial information to us by email.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics services, advertising services, or other technologies.

This information may include:

IP address
Browser type
Device type
Operating system
General location information derived from your IP address
Pages viewed
Products viewed
Referring website or page
Approximate time and duration of your visit
Website interaction information
Technical information about your device and browser

This information helps us understand how visitors use our website, maintain website functionality, improve the shopping experience, and identify technical or security issues.

4. Cookies and Similar Technologies

BOWSER may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our website.

Cookies may help us:

Keep the website functioning properly;
Remember certain preferences;
Maintain shopping cart functionality;
Understand website traffic and usage;
Improve website performance;
Measure the effectiveness of marketing activities;
Provide relevant advertising where applicable.

Some cookies may be placed by third-party service providers that perform services on our behalf.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for certain cookies or similar technologies.

5. How We Use Personal Information

We may use personal information for reasonable and legitimate business purposes, including:

Processing and fulfilling orders

We may use your information to:

Process your order;
Confirm your purchase;
Process payment;
Ship your products;
Provide tracking information;
Communicate with you about your order;
Process returns, refunds, or exchanges.

Customer service

We may use your information to respond to questions, requests, complaints, and other customer service inquiries.

Website operation

We may use information to:

Operate our website;
Maintain website security;
Troubleshoot technical problems;
Improve website functionality;
Prevent fraud or unauthorized activity.

Business improvement

We may analyze information about website use and purchases to better understand customer needs, improve our products and services, and improve the overall shopping experience.

Marketing communications

If you choose to receive marketing communications from us, we may use your email address or other contact information to send information about products, collections, promotions, or other updates.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, shipping updates, refund notices, or customer service messages.

6. How We Share Personal Information

We do not sell your personal information as a business practice.

We may share limited personal information with trusted service providers when reasonably necessary to operate our business and provide services to you.

These service providers may include:

Payment processors;
Shipping and delivery providers;
E-commerce and website service providers;
Website hosting providers;
Analytics providers;
Customer service tools;
Email or communication service providers;
Fraud prevention and security providers;
Advertising or marketing service providers, where applicable.

These providers may process information on our behalf to provide specific services.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us, subject to the terms of their own privacy practices and applicable law.

7. Google and Third-Party Services

Our website may use services provided by third parties, including analytics, advertising, payment, security, shipping, and website technology providers.

These providers may collect or receive certain information according to their own privacy policies and the services they provide.

For example, analytics or advertising technologies may use cookies or similar technologies to help us understand website activity or measure advertising performance.

Where applicable law requires consent or other user choices for certain data sharing or advertising technologies, we will provide the applicable mechanisms.

We encourage you to review the privacy policies of third-party services that you use or interact with.

8. Order and Shipping Information

When you purchase a product from BOWSER, we need certain information to fulfill your order.

This may include:

Name;
Shipping address;
Email address;
Phone number;
Order details;
Delivery-related information.

We may provide necessary information to shipping carriers and fulfillment or logistics service providers so that your order can be processed and delivered.

We only provide information reasonably necessary for these purposes.

9. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website uses security technologies appropriate to the services we provide.

Google specifically advises merchants to collect personal information, including payment information, through secure SSL-protected pages.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. How Long We Keep Personal Information

We generally retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

The purpose for which the information was collected;
Whether the information is necessary to provide services to you;
Customer service or transaction history;
Legal, tax, accounting, or recordkeeping requirements;
Fraud prevention and security needs;
The resolution of disputes or enforcement of agreements.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Request information about how your personal information is collected or used;
Opt out of certain marketing communications;
Exercise certain rights regarding the sale or sharing of personal information, where applicable;
Request information about certain categories of personal information disclosed to service providers or third parties, where applicable.

The availability and scope of these rights depend on applicable law and may vary based on your location and circumstances.

We may need to verify your identity before completing certain privacy requests. This helps protect your account and personal information from unauthorized requests.

12. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights under applicable California law.

Depending on the circumstances and legal requirements, these rights may include:

The right to know about certain personal information collected about you;
The right to request deletion of certain personal information;
The right to request correction of inaccurate personal information;
The right to opt out of certain sales or sharing of personal information, where applicable;
The right to limit certain uses or disclosures of sensitive personal information, where applicable;
The right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights are subject to applicable legal exceptions and limitations.

BOWSER does not sell personal information as a business practice.

If you would like to submit a privacy request, please contact us using the information provided in the “Contact Us” section below.

California privacy requirements may apply differently depending on the size and activities of a business. Nothing in this section is intended to expand rights beyond those required by applicable law.

13. Other U.S. State Privacy Laws

Certain U.S. states have enacted privacy laws that provide residents with specific rights concerning personal information.

Where applicable, BOWSER will handle privacy requests in accordance with the laws that apply to our business and to the individual making the request.

Depending on the applicable law, these rights may include access, correction, deletion, portability, objection, or opt-out rights concerning certain processing activities.

Because privacy laws differ between states and may change over time, the exact rights available to you depend on your state of residence and whether the relevant law applies to BOWSER.

14. Marketing Communications

We respect your preferences regarding promotional communications.

If you subscribe to our marketing communications, you may receive information about:

New arrivals;
Products;
Collections;
Promotions;
Special offers;
Other BOWSER updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email.

Please note that even after unsubscribing from marketing communications, we may still send necessary transactional messages relating to your purchases or customer service requests.

15. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child under 13 has provided personal information to us, please contact us. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

16. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

These third-party websites are not controlled by BOWSER.

If you choose to visit a third-party website, its privacy practices will be governed by that third party's privacy policy.

We encourage you to review the privacy policy of any third-party website before providing personal information.

17. Data Security Incidents

Although we take reasonable measures to protect personal information, no online system can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will evaluate the incident and take appropriate steps in accordance with applicable law, which may include investigation, mitigation, and legally required notifications.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.