Refund policy

Last Updated: October 28, 2026

At BOWSER, we want customers to understand their options when a purchase does not meet their expectations.

We accept returns and exchanges for eligible products within 30 calendar days of delivery. This includes both defective and non-defective items.

Products may be returned or exchanged if they are new or slightly used, provided they meet the reasonable condition requirements described below.

BOWSER covers the return shipping costs for all eligible returns and exchanges, including requests made for personal reasons such as a change of mind or an unsuitable size.

No restocking fees apply to eligible returns.

Please review the following information before requesting a return, exchange, or refund.

1. Return & Exchange Period

Customers may request a return or exchange within 30 calendar days from the date their order is delivered.

This return period applies to:

  • Defective products

  • Non-defective products

  • Items that do not fit

  • Items that differ from the customer's expectations

  • Incorrectly ordered sizes or colors

  • Changes of mind

  • Other eligible customer-requested returns

To begin the process, contact service@bowserclothing.com within the 30-day return period.

Please include your order number and a brief explanation of your request.

For incorrect, damaged, or defective merchandise, we recommend notifying our customer service team as soon as reasonably possible, preferably within seven days after delivery.

This seven-day recommendation does not shorten the standard 30-day return and exchange period.

Any applicable statutory consumer rights remain unaffected.

2. Can I Open the Package and Try on the Product?

Yes.

Customers may open the product packaging, inspect the merchandise, and try on clothing to evaluate its fit and appearance.

You may:

  • Open the shipping package and product packaging.

  • Inspect the product's size, color, design, and condition.

  • Try clothing on indoors.

  • Examine the fabric, construction, and overall appearance.

  • Briefly wear or handle the item, provided its condition remains within the slightly used category.

Opening the package, trying on a garment, or showing minor signs of use does not automatically disqualify an item from return or exchange.

BOWSER accepts eligible items in new or slightly used condition.

We ask customers to handle merchandise responsibly and avoid excessive wear, damage, significant staining, or other deterioration beyond minor signs of use.

3. Return Eligibility Requirements

To qualify for a return or exchange, the following requirements apply.

3.1 Return Period

The customer must submit the return or exchange request within 30 calendar days after delivery.

3.2 Accepted Product Conditions

We accept products in either of the following conditions:

New Condition

A product is considered new when it has not been used or has only been opened, inspected, or tried on without meaningful wear.

Slightly Used Condition

A product may also qualify if it has been lightly worn, briefly handled, or shows minor signs of normal use.

Slightly used items must remain reasonably clean and free from significant damage or deterioration caused by improper handling.

Minor signs of use alone will not automatically make an item ineligible.

3.3 General Condition Requirements

For non-defective items, the following conditions apply:

  • The merchandise must be new or slightly used.

  • Minor wear or handling marks are acceptable.

  • The item must not show excessive or heavy wear.

  • The item must not have significant stains, dirt, or persistent unpleasant odors.

  • The item must not have been substantially altered, intentionally damaged, or improperly repaired.

  • Original accessories should be included where applicable.

  • Original packaging and product tags should be included when reasonably available.

Missing or removed packaging or tags will not, by itself, automatically invalidate an otherwise eligible return. We may review whether missing components materially affect product identification or completeness.

Products that are defective, damaged on arrival, or incorrect due to a BOWSER fulfillment error will be evaluated according to the nature of the issue.

A defect for which BOWSER is responsible does not make the product ineligible merely because it affects the item's condition.

4. Items That May Not Qualify for Return

The following situations may result in a return or exchange being declined:

  • A return request submitted after the 30-day period, unless otherwise required by applicable law.

  • A non-defective product showing substantial or excessive use beyond the slightly used condition.

  • Merchandise with significant stains, persistent strong odors, or serious deterioration caused after delivery.

  • Products intentionally or improperly damaged by the customer.

  • Items substantially altered or modified after receipt.

  • Products with major components or accessories missing for reasons unrelated to a manufacturing or fulfillment issue.

  • Items that have been rendered unusable through improper handling or misuse after delivery.

Normal inspection, indoor try-on, brief wear, and minor signs of use are not, by themselves, grounds for refusing a return.

When the product condition is uncertain, our customer service team will assess the circumstances and explain the result.

These limitations do not remove a customer's rights concerning defective, damaged, or incorrectly supplied merchandise under applicable law.

5. How to Request a Return or Exchange

Step 1 — Contact Us

Email our customer service team:

service@bowserclothing.com

Please provide:

  • Your order number

  • Your name

  • The product name

  • The reason for the return or exchange

  • Whether you would prefer a refund or exchange

For a defective, damaged, or incorrect product, please include photographs showing the issue when reasonably available.

If the delivery package was damaged, photographs of the packaging may also help us investigate the problem.

Step 2 — Receive Return Instructions

Our customer service team will review the request and provide instructions for the return.

BOWSER will provide a prepaid return shipping label at no cost to the customer for an eligible return or exchange.

The return label and instructions will be provided or confirmed through our customer service process.

Please contact us before sending the product back to ensure that your return is correctly identified and directed to the appropriate address.

Step 3 — Prepare the Package

Pack the merchandise securely to reduce the risk of damage during transportation.

Include the original accessories, packaging, and product tags where reasonably available.

New and slightly used products are accepted as described in this policy.

Step 4 — Ship Your Return

Return the package by mail according to the instructions provided by our customer service team.

Use the prepaid shipping label supplied or confirmed by BOWSER.

Customers do not need to pay the return shipping charge for an eligible return or exchange.

We recommend retaining the shipping receipt and tracking information until the return is completed.

Step 5 — Return Inspection

After receiving the returned merchandise, our team will inspect the product and confirm whether it meets the applicable return requirements.

Products are assessed according to the published policy, including our acceptance of new and slightly used merchandise.

Step 6 — Refund or Exchange

When the return has been accepted, BOWSER will arrange the applicable refund or exchange.

We will notify the customer of the outcome through an appropriate communication channel.

6. Refund Processing Time

Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.

BOWSER does not charge a restocking fee.

For eligible returns using the prepaid return label provided by BOWSER, no return shipping deduction will be made from the refund.

7. Original Shipping Charges

BOWSER provides free standard shipping on all eligible orders within our supported U.S. delivery area.

There is no minimum purchase requirement for free standard shipping.

Because standard shipping is free, there is no original standard shipping charge to deduct from an eligible refund.

If a customer separately selects an optional paid shipping upgrade, that optional upgrade charge is generally non-refundable for returns requested solely for personal reasons, unless otherwise required by law.

For confirmed defective, damaged, or incorrectly supplied products, BOWSER will provide an appropriate resolution in accordance with this policy and applicable law.

8. Who Pays for Return Shipping?

BOWSER pays the return shipping costs for all eligible returns and exchanges.

This applies to both customer-requested returns and returns involving seller responsibility.

8.1 Customer-Requested Returns

BOWSER covers the return shipping cost when an eligible product is returned for personal reasons, including:

  • A change of mind

  • An unsuitable size

  • An unwanted color or style

  • An incorrect product selection by the customer

  • A product that does not meet personal expectations

  • Other eligible non-defective returns

Customers will not be required to pay return postage for these eligible requests.

A free prepaid return shipping label will be provided through our return process.

8.2 Returns Due to Seller Responsibility

BOWSER also covers the return shipping cost when:

  • The wrong product was supplied.

  • The product has a confirmed manufacturing or quality defect.

  • The merchandise arrived damaged.

  • Another confirmed order or fulfillment error is attributable to BOWSER.

Please contact our customer service team with your order number and relevant information.

We will review the issue and provide the necessary return shipping arrangements.

8.3 Return Shipping Fees and Restocking Fees

For all eligible returns:

  • Return shipping cost paid by the customer: $0.00 USD

  • Return shipping cost covered by BOWSER: 100%

  • Restocking fee: $0.00 USD

  • Return handling fee: $0.00 USD

No restocking fee will be deducted from an approved refund.

Customers should follow the return shipping instructions provided by BOWSER. Shipping costs incurred through an independently arranged return service without prior authorization are not automatically reimbursable.

9. Exchanges

BOWSER accepts eligible exchange requests within 30 calendar days after delivery.

Exchange requests may include:

  • A different size

  • A different available color

  • A replacement for an incorrect item

  • A replacement for a damaged or defective product

  • Another eligible product exchange, subject to availability

Products in new or slightly used condition may qualify for exchange under the same eligibility standards that apply to returns.

Exchanges depend on the availability of the requested replacement merchandise.

If the preferred replacement is unavailable, our customer service team will discuss available alternatives, which may include a refund.

Exchange Shipping Costs

BOWSER covers both the return shipping cost for the original item and the standard shipping cost for the replacement item.

This applies to eligible exchanges requested for personal reasons and those resulting from confirmed seller-related problems.

Customers will not be charged return postage or standard replacement shipping fees for an approved exchange.

Please contact us before returning the original product so that we can confirm the exchange procedure and provide the prepaid shipping label.

10. Damaged, Defective, or Incorrect Items

We recommend inspecting your order shortly after delivery.

If the merchandise is damaged, defective, or different from the item ordered, contact us as soon as reasonably possible, preferably within seven days after receipt.

This recommendation does not shorten the 30-day standard return and exchange period.

Email:

service@bowserclothing.com

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the affected product, where available

  • Photographs of any damaged shipping packaging, if applicable

We will review the issue and explain the available refund or replacement options.

For an eligible return involving damaged, defective, or incorrect merchandise, BOWSER will cover the return shipping cost.

If an exchange is arranged, BOWSER will also cover the standard shipping cost for the replacement.

Applicable consumer protection rights are not restricted by this policy.

11. Return Processing Procedure

After a returned package reaches the designated return location, BOWSER will:

  1. Confirm receipt of the returned merchandise.

  2. Inspect the product and evaluate its condition.

  3. Apply the eligibility requirements described in this policy, including acceptance of new and slightly used items.

  4. Confirm whether the return or exchange has been approved.

  5. Process an approved refund or arrange an eligible exchange.

  6. Process approved refunds within seven business days after the return inspection is completed.

Approved refunds are normally sent to the original payment method.

Payment providers and financial institutions may require additional time to display the funds in the customer's account.

No restocking fee is charged.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Email: service@bowserclothing.com

Orders may enter fulfillment processing shortly after they are submitted.

If the package has not yet been shipped, we will make reasonable efforts to assist with the cancellation.

Once an order has been shipped, cancellation may no longer be possible through the fulfillment process.

In that case, customers may request an eligible return after delivery under this policy.

13. Return Address and Shipping Instructions

Return Address:

BO BOWSER HL INC
171 E MAIN ST
WORTHINGTON, PA 16262
United States

This is the U.S. mail-in return address provided by BOWSER when its use has been confirmed by our customer service team.

The address is not available for:

  • Walk-in returns

  • Customer visits

  • In-person merchandise drop-offs

Before mailing a return, please contact:

service@bowserclothing.com

Our team will confirm the applicable return address, provide instructions, and arrange a free prepaid return shipping label for an eligible return or exchange.

Please do not mail a product to the business address without first obtaining return confirmation and instructions.

14. Contact Us

If you have questions about return eligibility, product condition, exchanges, refund processing, or return shipping costs, please contact our customer service team.

Brand: BOWSER
Company: BO BOWSER HL INC

Business Address:
171 E MAIN ST
WORTHINGTON, PA 16262
United States

Email: service@bowserclothing.com
Phone: +1 714-230-9635

Customer Service Hours:
Monday–Friday
10:00 AM–5:00 PM Eastern Time (ET)

We aim to provide a clear and consistent process for eligible returns and exchanges.

Thank you for choosing BOWSER.