Refund policy

Last Updated: September 16, 2026

At BOWSER, we want to make your shopping experience clear and straightforward. If you are not satisfied with your purchase, you may request a return or exchange within the applicable return period, provided that the item meets the conditions described below.

Please read this Return & Refund Policy carefully before sending an item back.

1. Return & Exchange Period

We accept eligible return or exchange requests within 30 calendar days from the date your order was delivered.

To request a return or exchange, please contact our customer service team within the 30-day return period and provide your order number and the reason for the request.

Items returned after the applicable return period may not be accepted.

2. Can I Open the Package and Check the Product?

Yes. You may open the package to inspect the product and try it on.

For clothing items, you may:

Open the shipping package and product packaging.
Inspect the item for size, color, style, and condition.
Try the clothing on indoors for fit.
Check the product before deciding whether to keep it.

However, the item must remain in a condition suitable for resale.

Please do not:

Wear the item for regular use.
Wash or dry-clean the item.
Remove or damage the original product tags.
Alter, repair, or modify the item.
Apply perfume, deodorant, makeup, or other substances that may leave a smell or stain.
Return an item with pet hair, stains, dirt, strong odors, or other signs of use.
Damage the product, buttons, zippers, fabric, lining, or other components.

In simple terms: opening the package, inspecting the item, and trying it on indoors will not by itself make the item ineligible for a return or exchange.

3. Return Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

The return request is submitted within 30 calendar days of delivery.
The item is unworn except for normal indoor fitting/try-on.
The item has not been washed, dry-cleaned, or otherwise cleaned.
Original product tags and labels remain attached and intact.
The item has not been altered, repaired, or modified.
The item is free from stains, makeup, perfume, deodorant, pet hair, dirt, or other signs of use.
The item is not damaged due to customer use or handling.
Where reasonably possible, the item should be returned with its original packaging and included accessories.

We reserve the right to reject a return if the returned product does not meet these conditions.

4. Items That Are Not Eligible for Return

The following items may not be eligible for return or exchange:

Items returned after the 30-day return period.
Items that have been worn for regular use.
Washed or dry-cleaned items.
Items with removed, damaged, or missing tags.
Items that have been altered, repaired, or modified.
Items with stains, makeup, perfume, deodorant, pet hair, dirt, or strong odors.
Items damaged after delivery due to improper use or handling.
Items that are otherwise not in resalable condition.

If you are unsure whether your item qualifies, please contact our customer service team before sending it back.

5. How to Request a Return or Exchange

Please follow these steps:

Step 1 — Contact Us

Email our customer service team at:

service@bowserclothing.com

Please include:

Order number
Name used for the order
Product name
Reason for the return or exchange
Whether you would like a refund or exchange

For damaged, defective, or incorrect items, please include clear photos of the product and the issue.

Step 2 — Receive Return Instructions

Our customer service team will review your request and provide return instructions if the request is eligible.

Please do not send your item to our company address before receiving return instructions from our customer service team.

Step 3 — Prepare the Package

Pack the item securely to help prevent damage during return shipping.

Please include the relevant product and any applicable original tags or accessories.

Step 4 — Ship the Return

Send the package using the return instructions provided by our customer service team.

We recommend keeping your return tracking information until the return has been completed.

Step 5 — Product Inspection

After we receive your returned item, we will inspect the product to confirm that it meets the return conditions described in this policy.

Step 6 — Refund or Exchange

Once the returned item has been inspected and confirmed to meet the return requirements, we will process the applicable refund or exchange.

6. Refunds

If your return is approved, the applicable refund will be processed within 7 business days after the returned item has been received and successfully inspected.

The refund will generally be issued to the original payment method used for the order.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Therefore, the actual time for the funds to appear in your account may be longer than 7 business days.

7. Original Shipping Charges

For a customer-requested return due to reasons such as:

Changed your mind
Ordered the wrong size
Ordered the wrong style
No longer want the item
Personal preference

the original shipping charge, if any, may not be refundable.

For orders that originally qualified for free shipping, there is no original shipping charge to refund.

If the return is caused by an incorrect item sent by BOWSER, a confirmed defective product, or damage that occurred before delivery, please contact us so that we can review the issue and provide appropriate return instructions.

8. Return Shipping Costs

Customer-Requested Returns

For returns due to personal preference, sizing, ordering the wrong item, or other customer-requested reasons, the customer may be responsible for the return shipping cost.

Incorrect, Defective, or Damaged Items

If you receive:

The wrong product
A product with a confirmed manufacturing defect
A product that arrived damaged

please contact us as soon as possible with your order number and clear photos of the issue.

After review and confirmation, we will provide appropriate instructions regarding the return or replacement.

9. Exchanges

We accept eligible exchanges within the 30-day return period, subject to product availability.

Exchange requests may include:

Different size
Different color, when available
Replacement for an incorrect or defective item

The requested replacement product must be available at the time the exchange is processed.

If the requested replacement is unavailable, we may offer a refund instead.

For size or style exchanges requested for personal preference, the customer may be responsible for applicable return shipping costs.

10. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective item, contact us at service@bowserclothing.com with:

Order number
Description of the issue
Clear photos of the product
Photos of the shipping package if the package appears damaged

Please contact us before returning the item so that we can provide the appropriate instructions.

11. Return Processing Time

After we receive your returned package:

The return will be received and inspected.
We will verify the condition of the returned product.
If the return meets the requirements of this policy, the refund or exchange will be processed.
Approved refunds will be processed within 7 business days after the return inspection is completed.

Bank and payment-provider processing times may vary after the refund has been issued.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

service@bowserclothing.com

Because orders may enter processing shortly after they are placed, we cannot guarantee that every cancellation request can be completed before shipment.

If an order has already been shipped, the customer may need to follow the applicable return procedure after delivery.